COVID-19 Policies

We are dedicated to keeping you & our staff safe during these difficult times. We appreciate your support and understanding.

Masks

  • If you choose to wear a mask to our office, it's your personal choice if you choose to remove it once inside your private counselling space and seated a safe distance away, or continue to wear it.

Social distancing

  • We will continue to practice safe social distancing during all sessions.
  • We ask that you do not show up for your session until the scheduled time, as we wish to limit the number of people using the public areas of our building.

Cleaning

  • We continue to follow all COVID-19 requirements regarding cleaning and hygiene practices for each counselling space.

Video counselling

  • If you wish to switch to a video session instead of your in-person session, please call us at 587-318-0018 as far in advance as possible.

Cancellations

  • Our cancellation policy remains the same as what’s posted on our Policies page
  • Please see our additional, special policies below.

While we are offering in-person sessions, we also offer multiple ways to meet, either for sessions or Coffee & Chat introduction meetings.

Meet us in person (at our office in Bowness), by phone, or through video chat (Zoom / Skype / Google Hangouts / FaceTime).

Temporary Cancellation Policy during COVID-19 Pandemic

While we do recognize these are trying times for everyone, if you are still able to provide 48 hours notice it is deeply appreciated, as this potentially allows for your appointment spot to be filled by someone on the waiting list, in need of an appointment.

We would ask that before you cancel your appointment you would contact your counsellor to consider whether a video session or a phone session would still work for you.

Counsellors hold the right to use their discretion regarding COVID-19 situations.

Our regular cancellation and missed appointment policy, including for illness-related cancellations, still applies.

Please call our office if you have any questions / concerns with the information on this page.

Appointments cancelled due to probable COVID-19 illness, with inability to switch to video:

  • Payments will be refunded to the credit card on file provided we are notified at least twenty four (24) hours prior to the closing time of administrative hours.*
  • In such a circumstance, please contact Building Bridges directly by phone to discuss with your counsellor
  • Do not send a text or reply to the COVID-19 screening texts that we send out, as that number is not monitored.
  • If cancelling less than twenty four (24) hours before, or at, the time of a scheduled session, you will be charged for half of the agreed rate for sessions plus the $15.00 admin fee. (This policy is only applied if the session cannot be rescheduled within the same week).

Appointments rescheduled due to probable COVID-19 illness:

  • If rescheduling an appointment less than twenty-four (24) hours prior to the closing time of administrative hours*, Building Bridges’ policy is as follows:
  • If the session can be rescheduled within the same week as the original appointment, you will not be charged for the full cost of the session, but will be charged a $15.00 admin fee.
  • If the session cannot be rescheduled within the same week, you will be charged for the full cost of the session.
  • Sessions that are rescheduled outside of the 24 hour window (mentioned above) will not be charged

Appointments requiring rescheduling less than 8 hours before, or at, the time of a scheduled session:

  • Please call Building Bridges Counselling Services at 587-318-0018 immediately to discuss
  • Do not send a text or reply to the COVID-19 screening texts that we send out, as that number is not monitored.

* For appointments cancelled due to probable COVID-19 illness, to avoid charges, please contact us at least 24 hours prior to the closing time of administrative hours.

For Monday sessions, please contact us before 12:00 pm on Thursday

For Tuesday sessions, please contact us before 12:00 pm on Friday

For Wednesday sessions, please contact us before 12:00 pm on Monday

For Thursday sessions, please contact us before 12:00 pm on Tuesday

For Friday sessions, please contact us before 12:00 pm on Wednesday

For Saturday sessions, please contact us before 12:00 pm on Wednesday

This complimentary, no obligation meeting will let you see if we’re a good fit for you.

No waiting for a reply! Book online, directly into our calendar, or call 587-318-0018

We offer multiple ways to meet, for sessions or Coffee & Chat introduction meetings.  Meet us in person (at our Calgary office in Bowness), by phone, or through video chat (Zoom / Skype / Google Hangouts / FaceTime). Learn more about our COVID-19 Policies.