COVID-19 Policies

Appointments cancelled due to probable COVID-19 illness, with inability to switch to video:

• Payments will be refunded to the credit card on file provided we are notified at least twenty four (24) hours prior to the closing time of administrative hours.*
• In such a circumstance, please contact Building Bridges directly by phone to discuss with your counsellor
• Do not send a text or reply to the COVID-19 screening texts that we send out, as that number is not monitored.
• If cancelling less than twenty four (24) hours before, or at, the time of a scheduled session, you will be charged for half of the agreed rate for sessions plus the $15.00 admin fee. (This policy is only applied if the session cannot be rescheduled within the same week).

Appointments rescheduled due to probable COVID-19 illness:

• If rescheduling an appointment less than twenty-four (24) hours prior to the closing time of administrative hours*, Building Bridges’ policy is as follows:
• If the session can be rescheduled within the same week as the original appointment, you will not be charged for the full cost of the session, but will be charged a $15.00 admin fee.
• If the session cannot be rescheduled within the same week, you will be charged for the full cost of the session.
• Sessions that are rescheduled outside of the 24 hour window (mentioned above) will not be charged